# Shipping and Delivery Policy

> Strait is an online service, so nothing is shipped. When you get access after signing up or paying, and what to do if you don't.

Source: https://straitlink.in/legal/delivery/
Markdown: https://straitlink.in/legal/delivery.md

Effective3 November 2026Draft: these documents haven’t been reviewed by a lawyer yet.

On this page

- [1. How the service is delivered](https://straitlink.in/legal/delivery/#1-how-the-service-is-delivered)
- [2. When you get access](https://straitlink.in/legal/delivery/#2-when-you-get-access)
- [3. Where we deliver](https://straitlink.in/legal/delivery/#3-where-we-deliver)
- [4. If you don't get access](https://straitlink.in/legal/delivery/#4-if-you-don39t-get-access)
- [Contact](https://straitlink.in/legal/delivery/#contact)

On this page 5 sections

- [1. How the service is delivered](https://straitlink.in/legal/delivery/#1-how-the-service-is-delivered)
- [2. When you get access](https://straitlink.in/legal/delivery/#2-when-you-get-access)
- [3. Where we deliver](https://straitlink.in/legal/delivery/#3-where-we-deliver)
- [4. If you don't get access](https://straitlink.in/legal/delivery/#4-if-you-don39t-get-access)
- [Contact](https://straitlink.in/legal/delivery/#contact)

In plain words

- Strait is an online service. Nothing is shipped, and there are no shipping charges.
- Free: access as soon as you create your account. Paid plans aren’t open yet; when they open, access starts once the payment provider confirms the payment.
- Founding 50: we switch your workspace to Starter ourselves.
- No access after paying? Email support@straitlink.in. If we can’t give you the plan you paid for, we refund the payment in full.

A summary, not the legal text. The document below is what applies.

Strait is software you use online: a dashboard, an API, SDKs and short links. We don't sell physical goods, so nothing is shipped: there is no shipping charge, no delivery address and no delivery time to wait for.

## 1. How the service is delivered

- **The dashboard** runs in your browser at [app.straitlink.in](https://app.straitlink.in/).

- **The API** is at `https://strait.link`, with your workspace's API keys. See the [API docs](https://straitlink.in/docs/api/).

- **The SDKs** install from their public GitHub repos, with the commands in the [SDK docs](https://straitlink.in/docs/sdks/).

- **Your links** live on your workspace's own subdomain, `<handle>.strait.link`, with HTTPS.

## 2. When you get access

- **Free plan:** as soon as you create your account. With email sign-up, that is after you open the confirmation link we send you. No payment is needed.

- **Paid plans:** not open yet. When they open, your workspace moves to the plan you bought once the payment provider confirms the payment to us, and you can see it in the dashboard under **Plan & usage**.

- **Founding 50:** once you're accepted, we switch your workspace to Starter ourselves, before or during your onboarding call.

- **Renewals** continue without anything to do on your side, until you cancel.

## 3. Where we deliver

Anywhere the service can be reached online. There are no regional shipping rules or delivery fees. Live service health is on [status.strait.link](https://status.strait.link).

## 4. If you don't get access

- If you paid and your plan hasn't changed, or you can't reach the dashboard, email [support@straitlink.in](mailto:support@straitlink.in) with your workspace handle and the payment receipt. Replies within 1 working day, IST.

- If we can't give you the plan you paid for, we refund that payment in full, as our [Refund and Cancellation Policy](https://straitlink.in/legal/refunds/) describes.

## Contact

Strait is operated by Sardhak Addepalli, an individual based in Bengaluru, India (not a company). Email: [support@straitlink.in](mailto:support@straitlink.in). Legal notices: [legal@straitlink.in](mailto:legal@straitlink.in).