Refund and Cancellation Policy

This policy explains how cancelling a Strait plan works and when we refund a payment. It follows section 5 of our Terms of Service; if the two ever differ, the Terms apply.

#1. Plans today

• Free costs nothing and needs no card, so there is nothing to cancel or refund.
• Paid plans (Starter and Scale) are not open yet, and nobody is charged for them today. When they open, they are billed in advance, for the period you choose, at the prices on our pricing page, and this policy applies to those payments.
• Founding 50 teams get Starter free for the months shown on the Founding 50 page. Nothing is charged in that time, so there is nothing to refund.
• An Enterprise agreement can set its own cancellation and refund terms in writing; where it does, those apply.

#2. Cancelling a paid plan

• You can cancel at any time. A workspace owner cancels in the dashboard under Plan & usage → Cancel plan, or by emailing support@straitlink.in.
• Your plan stays active until the end of the period you have paid for, and you aren't charged again. After that the workspace moves to Free.
• Your links keep redirecting. Cancelling never stops people who tap your existing links from being redirected. From the end of the paid period, the Free plan's limits apply.
• Cancelling a plan doesn't close your account. If you close your account, we delete your data as described in the Privacy Policy, so export anything you need first.

#3. Refunds

• Partial periods. A payment covers a period in advance. We don't refund the unused part of a period after you cancel, unless the law requires it.
• Charges made by mistake. If you were charged twice for the same period, charged after you cancelled, or charged the wrong amount, tell us and we refund the wrong charge in full.
• Access you paid for but didn't get. If a payment went through and we can't give your workspace the plan you paid for, we refund that payment in full.
• How to ask. Email support@straitlink.in from the email address on your account, with your workspace handle and the date and amount of the payment. Replies within 1 working day, IST.
• How you get the money back. An approved refund goes back to the payment method you paid with, through the same payment provider. We start it within 7 days of approving it; your bank or card issuer can take a few more working days to show it.

#4. Who handles the payment

• Outside India, payments for paid plans go through Paddle, which is the merchant of record for them. Paddle processes the refund, and its buyer terms also apply to the payment.
• In India, payments go through Razorpay, which processes the refund.
• We never store your card number. See the Privacy Policy for what each provider receives.

#5. Price changes and failed payments

• We change prices only with at least 30 days notice by email. If you don't want the new price, cancel before it takes effect and you won't be charged it.
• A failed payment never stops your existing links from redirecting. Creating new links can pause until the payment is sorted, as the Terms describe.

#Contact

Strait is operated by Sardhak Addepalli, an individual based in Bengaluru, India (not a company). Questions about a payment or a refund: support@straitlink.in. Legal notices: legal@straitlink.in.